Shipping Policy

Last updated: May 4, 2026

Thank you for shopping with Looms. This Shipping Policy explains how we process and ship orders placed at trylooms.com. By placing an order with us, you agree to the terms set out below.

This policy applies to all customers shipping within the United States. Looms is a brand operated by Noire Eagle LLC, 2106 House Ave, Suite 620, Cheyenne, WY 82001, United States.

1. Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays).

• Orders placed after 2:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
• You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once your order has been dispatched.
• During peak periods (sales, holidays, product launches), processing may take up to 3 business days. We will notify you by email if any significant delay is expected.

2. Shipping Destinations

We currently ship to all 50 U.S. states, the District of Columbia, and APO/FPO/DPO military addresses.

At this time we do not ship to:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
• P.O. boxes for expedited orders (standard shipping to P.O. boxes is fine)
• International addresses

3. Shipping Methods, Rates & Delivery Times

Method	Estimated Transit Time	Cost
Standard Shipping	3–7 business days	$7.95
Free Standard Shipping	3–7 business days	Free on orders over $49.99
Expedited Shipping	2–3 business days	$9.95

Delivery estimates begin once an order has shipped, not when it is placed. Transit times are estimates provided by our carriers and are not guaranteed. Delays may occur due to carrier issues, severe weather, customs (for military addresses), or other circumstances beyond our control.

We ship via USPS, UPS, or other carriers at our discretion, based on destination, package weight, and the service level selected at checkout.

4. Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to follow your shipment.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to fully populate in the carrier's system. If your tracking link does not work after 24 hours, contact us at support@trylooms.com.

5. Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including apartment or suite numbers where applicable.

• We are not responsible for orders shipped to incorrect addresses entered by the customer.
• If a package is returned to us as undeliverable due to an incorrect address, the customer is responsible for any reshipping costs.
• If you notice an error in your address after placing your order, contact us immediately at support@trylooms.com. We will do our best to update the address before the order ships, but cannot guarantee changes once fulfillment has begun.

6. Lost or Stolen Packages

If your tracking shows the package was delivered but you cannot locate it, please take the following steps before contacting us:

• Check with neighbors, household members, building staff, and any safe drop-off locations on your property.
• Contact the carrier directly using your tracking number — they can often provide GPS confirmation or speak with the delivery driver.
• Wait 48 hours after the "delivered" status, as packages are occasionally scanned as delivered before they actually arrive.

If the package still cannot be located, please email support@trylooms.com within 7 days of the marked delivery date with your order number. We will work with you and the carrier to investigate and resolve the issue. Claims submitted after 7 days may not be eligible for replacement or refund.

7. Damaged or Defective Items

If your order arrives damaged or you believe a product is defective, please email support@trylooms.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged product and the outer packaging

We will arrange a replacement or refund at no additional cost to you, as appropriate.

8. Refused, Unclaimed, or Returned Shipments

Orders that are refused at delivery, left unclaimed at a carrier facility, or returned to us as undeliverable will be refunded for the product cost only. Original shipping fees and any return shipping costs charged by the carrier are non-refundable.

9. Order Changes & Cancellations

We process orders quickly, so the window to make changes is short. To request a change or cancellation, contact us at support@trylooms.com as soon as possible. Once an order has entered fulfillment, we are unable to modify or cancel it, and you will need to follow our return process after receiving the item.