Return & Refund Policy

Last updated: May 4, 2026

At poof, we want you to feel great about every order. This Return & Refund Policy explains when and how you can return a product purchased on poofgummies.com. By placing an order with us, you agree to the terms set out below.

This policy applies to direct purchases made through poofgummies.com only. Products purchased from third-party retailers (Amazon, other websites, physical stores) must be returned to the original place of purchase under that retailer's policy.

poof is a brand operated by Noire Eagle LLC, 2106 House Ave, Suite 620, Cheyenne, WY 82001, United States.

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1. 30-Day Return Window

You may request a return within 30 days of the delivery date for eligible products. Requests submitted more than 30 days after delivery will not be accepted.

2. Eligibility Requirements

Because our products are ingestible, and for the health and safety of all our customers, we can only accept returns of items that meet ALL of the following conditions:

• The product is unopened with the original factory safety seal fully intact
• The product is in its original, undamaged packaging
• The product is unused and in fully resalable condition
• The return is initiated within 30 days of the delivery date
• You can provide a valid order number from poofgummies.com

Opened, used, or partially used products are not eligible for return or refund under any circumstances, regardless of how much of the product remains. This is consistent with standard practice for dietary supplements and other ingestible products in the United States, and is in place to protect the safety of every customer we serve.

3. Non-Returnable Items

The following are final sale and cannot be returned, refunded, or exchanged:

• Opened or partially used products
• Products with broken, removed, or tampered safety seals
• Products purchased as part of a clearance, "final sale," or promotional bundle marked non-returnable at checkout
• Free gifts, samples, or promotional items
• Products purchased from third-party retailers (Amazon, etc.)
• Subscription orders past their cancellation window (see Section 8)

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, we will make it right at no cost to you. Please email support@poofgummies.com within 7 days of delivery with:

• Your order number
• A clear description of the issue
• Photos of the affected product and the outer shipping packaging

We will arrange a free replacement or a full refund — your choice. Please do not discard the original product or packaging until we have confirmed how to proceed.

5. How to Initiate a Return

All returns must be authorized in advance. To start a return:

1. Email support@poofgummies.com with the subject line: Return Request — [Order Number]
2. Include your order number, the item(s) you wish to return, and the reason for return
3. Wait for our team to confirm eligibility and issue you a Return Merchandise Authorization (RMA) number along with the return shipping address

Returns shipped to us without an RMA number will not be processed and may be refused or returned to sender at your expense.

6. Return Shipping

• Customer-initiated returns (change of mind, no longer needed, etc.): you are responsible for return shipping costs. We strongly recommend using a tracked and insured shipping method — we cannot take responsibility for returns lost or damaged in transit back to us.
• Damaged, defective, or incorrect items: we cover return shipping and will provide a prepaid return label.
• Original outbound shipping fees charged on your initial order are non-refundable.

7. Refund Processing

Once your return is received at our facility, we will inspect the item and notify you of approval or rejection within 3 business days.

• Approved returns: the refund will be issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
• Rejected returns (e.g., the item was opened, the seal was broken, the item is outside the 30-day window, or the item is not in resalable condition): we will notify you. You may either pay return shipping to have the item sent back to you, or the item will be held for 14 days before being disposed of.

Refunds cover the product price only. Original outbound shipping, return shipping (where the customer is responsible), and any restocking adjustments are not refunded.

8. Subscription Orders

If you are enrolled in a poof subscription:

• You may pause, skip, modify, or cancel your subscription at any time through your account dashboard or by emailing support@poofgummies.com.
• Subscription changes and cancellations must be made at least 24 hours before your next scheduled billing date to prevent the next order from processing.
• Once a subscription order has been billed and shipped, it is subject to the standard return policy above (sealed and unopened only).
• We do not refund subscription orders simply because the cancellation request was sent after billing — please manage your subscription through your account.

9. Exchanges

We do not currently process direct exchanges. If you would like a different product, please return the eligible (sealed, unopened) item under this policy and place a new order for the item you want.

10. Lost or Stolen Returns

We are not responsible for return packages that are lost, stolen, or damaged in transit on their way back to us. Please retain your tracking number until your refund is processed.

11. Right to Refuse

We reserve the right to refuse any return, exchange, or refund that does not meet the eligibility requirements set out in this policy, or where we have reasonable grounds to believe this policy is being abused (for example, repeated return patterns, fraudulent claims, or returns of products clearly used or tampered with).

12. Your Statutory Rights

This policy does not affect any statutory rights you may have under applicable U.S. federal or state consumer protection laws.

13. Contact Us

For any questions about this Return & Refund Policy or to start a return:

poof — a brand of Noire Eagle LLC 2106 House Ave, Suite 620 Cheyenne, WY 82001 United States Email: support@poofgummies.com

We aim to respond to all return inquiries within 1 business day.